Satisfaction Guarantee

Our customers’ complete satisfaction is our top priority. For that reason, we have 2 levels of approval prior to starting work on your order. The first quote we email to you for approval shows the items (style, sizes, colors) and price. After you approve this quote, we generally place the order with our supplier for the goods. If you then change your mind about the goods, there may be a restocking fee, so it’s critical that you make sure your whole group or organization is in agreement at this stage about what you want to order.


The second approval we email to you is for the Artwork. This will be similar to the initial quote, but will include mockups of how your design/logo will actually look on your items. Once you approve this, your order can go onto our production schedule.
If the order is not as you approved it, notify us within 2 weeks and we will get the issue resolved. If you approved a design or text (including colors in artwork) that was incorrect, we will absolutely work with you to get the issue resolved, but there may be a fee involved.

We are committed to having our customers be 100% satisfied with their order. Products may be returned for a refund within 2 weeks of receipt, when returned in accordance with our Return Policy set forth below.

Return Policy

All returns must be authorized by B&E Sportswear and require a written authorization issued by us. Contact our office at 610-328-9266 or email when you have a return request. Undecorated items must be returned in their original condition, including all tags, packaging and accessories (if applicable). Shipping charges will not be refunded unless the merchandise is damaged, defective or was shipped incorrectly. Items will be subject to return shipping charges and may also be subject to a restocking fee of up to 25%.


Custom orders (including items from Online Stores that are already decorated) may NOT be returned or exchanged unless the merchandise is defective, or we made an error when fulfilling the order.

Custom Orders

All of our orders (with the exception of Gym and School Uniforms purchased from our office) are custom orders that are specifically purchased and decorated according to the customer’s pre-approved specifications.


If you decide to change a custom order after you have approved the Quote and/or Artwork, please call us immediately. We will do everything we can to cancel orders already placed with a supplier. If however, the supplier has already processed the order or we have already received the goods, there will be a restocking fee of up to 25% to return the goods. Customers should also expect this type of situation to result in a delay in their order being completed on time. Please be certain of your ordering needs prior to approving any Quotes and/or Artwork.


We make every effort to provide you with the exact products you ordered. However, there may be times when suppliers have backordered or discontinued products that we are not able to obtain in a timely manner. When these situations arise, we will contact you about substituting a similar item of equal or better quality and value.

Frequently Asked Questions (FAQ)

The majority of T-shirts we decorate are screen printed. It’s also the least expensive option.

Our normal delivery time is 2 weeks from when the quote and artwork are approved. It can often be sooner if the goods are available from our suppliers and it is a REORDER.

Yes. We do keep stock inhouse for Gym and School Uniforms. Come to our office with the items you want to exchange and we’ll be glad to help you.

No. Items purchased from online stores that are not up year-round cannot be returned or exchanged. All of these items are made-to-order and we do not stock them.

Once a store is closed, it normally takes 2 weeks to order, decorate and then package the individual orders.

If a customer changes their mind about products or cancels their order completely AFTER they approved the quote and we already received the goods, we will charge a restocking fee, usually around $20 or a % of the cost of the goods. That is because the supplier charges us a fee to return goods.

You should always receive an email confirmation of your order. Check your SPAM or JUNK folders. If you don’t get one, call our offices at 610-328-9266.

Typically, we do not charge for local deliveries, but it varies depending on the size of the order and the destination.

We do offer shipping, UPS or USPS for online store orders or bulk orders, but there will be a charge added to your invoice. The charge is based on the weight of the order as well as the destination address.

Absolutely. We have done this before with influencers and it’s a great way to get your brand out there quickly. You advertise on your site and reference the store link. All the orders are shipped direct to your followers. You can even offer discounts during special periods, like Black Friday.

You can notify the Credit Card Company or Bank that you were mistaken, but we will charge you $20. This $20 fee is what the Credit Card Company or Bank charges us when a customer disputes a charge, REGARDLESS of whether or not you withdrawal the dispute.

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